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The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."
Position: Project Manager
Report to: Head, Renewable Energy Programs
The Program Manager is responsible and accountable for the management and coordination of multiple related projects to achieve strategic business and organizational objectives. Responsible for building credibility, establishing rapport and maintaining communication with stakeholders at multiple levels, including those external to the organization.
As a senior-level practitioner at the forefront of advancing the Department’s and TTC’s strategic goals and objectives, the Program Manager leads integrated TTC and consultant project teams. These teams are responsible for the coordination, implementation and management of multi-year, multi-discipline capital projects, and programs from inception, planning, design, procurement and production through safety certification, commissioning, and to project close-out. Projects will include transit vehicle procurements, overhauls, renewable energy infrastructure, innovation in transportation, new technology, sustainability and special projects to support the delivery of programs which are large scale in nature and/or highly complex.
Key Job Functions
Establish overall scope, schedule and budget for various projects. Prioritize projects and frameworks to meet strategic business and governance goals. Identify external risks and implement mitigation strategies and contingency plans.
Ensure project schedules are developed and implemented so that deliverables are provided in a timely and cost effective manner to all stakeholders.
Track, monitor and communicate performance against project plan, requirements, quality measures, milestones and KPIs. Review status reports from project teams and address issues with program or portfolio impacts as appropriate.
Ensure timely reporting of financial and performance results including schedule, safety, human resources, and other management issues to TTC and government officials. Review status reports from project teams and address relevant issues.
Provide leadership and guidance in recruiting, retaining and training of resources to ensure individual and team targets are achieved as well as to contribute to the ongoing success of the TTC Corporate Plan. Delegate, and guide work.
Create, maintain and constantly attempt to improve project development and implementation processes. Implement procedures to ensure successful execution of projects.
Define and manage stakeholder expectations, problem resolution, and implement engagement reviews. Work with business and functional areas to create integrated plans.
Acts as the TTC's representative to exercise and delegate authority in managing the work and controlling the delivery of the project in accordance with scope, budget, schedule, and quality assurance requirements.
Participate in the TTC's Customer Service Ambassador Program.
Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.
Use office technology, software and applications
Manage human resources
Apply analytical skills
Plan and organize activities/projects to meet section and organizational goals
Secure and manage fiscal resources
Understand the organization's fiscal environment
Education and Experience
Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
Progressive experience in the areas of general project management and engineering management of transit vehicles and/or large multi-discipline projects.
Must possess Project Management Professional (PMP), or Program Management Professional (PgMP) certification, or a similar certification, or be eligible to achieve certification.
Certification as a Professional Engineer in the Province of Ontario (PEO) is considered an asset.
Comprehensive experience and knowledge of project management principles and practices
Fundamental understanding of engineering principles and practices
Extensive knowledge of and ,experience applying best practices, procedures and principles of project, program and portfolio management methodology and governance
Must have an understanding of vehicle asset management planning and principles, engineering and configuration change management, quality assurance and control standards, life cycle management, costing, and knowledge of data collection, validation, analysis and uses
Must be knowledgeable of pertinent Acts and Regulations (i.e. Occupational Health & Safety Act, etc.)
Excellent analytical and problem-solving skills
Proven planning, organizational and decision-making skills
Excellent communication, negotiation and conflict management skills
Demonstrated ability to influence and motivate others; adapt quickly to new environments; and work efficiently and effectively through stressful situations
Comprehensive knowledge of business administration, fiscal and human resources policies and legislation/regulations regarding safety, human rights, employment, etc.
Demonstrated ability to prepare and monitor budgets and conduct cost/benefit analysis
Team building skills; and extensive experience motivating, directing and influencing teams across multiple operational and business areas
Demonstrated ability to work with senior management/executive level on projects and programs
Experience establishing, building and maintaining collaborative relationships with various stakeholders for the purpose of meeting the corporate/program objectives
Familiarity with computers and computer-based techniques and applications related to the work
Extended hours may be required to meet project, program and portfolio objectives and deadlines. May be required to work or respond to emergency calls outside of normal working hours