Description

About the job

JOB INFORMATION

Requisition ID: 9307

Number of Vacancies: 1

Department: Stations Department (20000017) - Station Services (30000213)

Salary Information: $114,168.60 - $142,669.80

Pay Scale Group: 11SA (CAN/S/J/11SA)

Employment Type: Regular

Weekly Hours: 35, Off Days: Various Shift: Various

Posted On: April 3, 2024

Last Day to Apply: April 9, 2024

Reports to: Head of Stations

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

Career Opportunity

Come join our team at this exciting time for the position of Manager, Station Services!

Reporting to the Head - Stations, the Manager, Station Services will lead the Station Services section in ensuring clean and safe subway stations for TTC customers and employees. This includes the project management and quality assurance of ongoing scheduled cleaning programs, planned and emergency cleaning projects, as well as quality control/cleanliness audits. The Manager, Station Services is also responsible for the coordination of ongoing scheduled cleaning of Stations, waste handling programs, and program work associated with construction projects.

What You Will Do

• Leading the Station Services section in ensuring clean and safe subway stations for the public and TTC employees
• Ensuring the quality control of the Department’s cleaning/maintenance programs including improving ongoing scheduled cleaning programs
• Developing, implementing and management of various programs such as emergency cleaning and clearance, waste/recycling collection, clear snow, ice and water, preventative and predictive maintenance programs for inspection, testing, repair and condition based replacement for the cleaning equipment
• Performing various project management responsibilities for all cleaning projects and programs including preparing cost estimates, project justification, cost/benefit analysis, scheduling, forecasting workload, analyzing schedule updates
• Developing maintenance and service contract documents, managing contracts and ensuring the work completed is in compliance with contract documents and preparing a variety of other reports related to the work
• Ensuring due diligence with respect to environmental management and ensuring employees are properly trained, qualified and comply with applicable policies, rules, regulations and safe work practices
• Supervising employees, performing employee performance reviews, participating in the union grievance process, attending arbitration and court hearings, and maintaining a harmonious work environment
• Keeping informed and investigating new technology, equipment, tools and procedures for continuous improvement of the Section
• Liaising with other management/supervisory personnel from throughout the TTC to ensure the proper coordination of joint projects/activities
• Candidate will also be required to participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Manage projects
• Manage human resources
• Communicate in a variety of mediums
• Apply analytical skills
• Understand and apply administrative policies, processes, and procedures
• Plan and organize activities / projects to meet section and organizational goals

What Qualifications Do You Bring?

• Your University Degree in a relevant discipline or equivalent post-secondary education, combined with extensive directly related experience working in a progressively responsible supervisory/management capacity
• Comprehensive knowledge of maintenance management procedures and techniques applicable to the cleaning and waste management of high passenger volume public facilities
• Comprehensive knowledge of applicable codes and regulations such as Occupational Health & Safety Act, Ministry of Environment Regulations, Employment Standards Act, and Transportation of Dangerous Goods
• Good knowledge of business administration and working knowledge of computerized maintenance management systems, word processing, spreadsheet and database systems
• Good knowledge of budgetary principles, combined with comprehensive knowledge of project management procedures and techniques
• Ability to plan and direct the activities of subordinate employees
• Experience at leading a large work group comprised of front line supervisory staff, skilled, and unskilled employees
• Sound judgement, highly developed organizational, analytical, problem solving and interpersonal skills; excellent oral and written skills combined with experience in public speaking and making presentations to large groups of employees, subordinates and senior management
• A valid Class G driving licence for the Province of Ontario and use of own vehicle
• If identified as the successful candidate, you must attend and successfully complete the Training & Development Department’s program for Subway Rule Book certification, and any other courses as directed by management (including recertification as appropriate)
• Must have or must rapidly acquire sound knowledge of the policies and procedures applicable to the TTC and the Service Delivery Department.
• Must become familiar with the appropriate sections of the ATU Local 113 collective agreements.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.