Description

About the job

JOB INFORMATION

Requisition ID: 8190

Number of Vacancies: 1

Department: Human Rights & Investigations (20000019) - Human Rights (30000048)

Salary Information: $88,306.40 - $110,401.20

Pay Scale Group: 9SA

Employment Type: Temporary

Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day

Posted On: March 21, 2024

Last Day to Apply: April 30, 2024

Reports to: Manager (Acting), FISCC Office

Career Opportunites

Reporting to the Manager, as an Investigator in the TTC Fare Inspector and Special Constable Complaints (FISCC) Office you will conduct impartial and unbiased investigations into complaints involving the conduct of Special Constables Services and Revenue Protection (SCSRP) members (including Fare Inspectors and Special Constables); as well as alleged contraventions and/or violations of TTC and/or Special Constables Services and Revenue Protection (“SCSRP”) policies, procedures, standards and services provided. You will ensure that alleged contraventions of TTC policies, procedures and related legislation are investigated in a fair, thorough and timely manner. The Investigator reviews, investigates, analyzes and resolves complaints, including conducting mediations and other methods of conflict resolution as appropriate.

What You Will Do

You will investigate, analyze and resolve complaints involving the conduct and/or services of members of SCSRP, including but not limited to, alleged contraventions and/or violations of TTC’s policies and/or the SCSRP departmental policies, procedures and standards in a timely, thorough and fair manner in accordance with applicable legislation (e.g., Ontario Human Rights Code, Occupational Health & Safety Act, Employment Standards Act etc.), regulations, rules, policies and best practice.

Investigations may include matters involving alleged harassment/discrimination, workplace violence, discreditable conduct, neglect of duty, or other types of alleged misconduct.

Receives and reviews complaints involving members of SCSRP from various sources, including but not limited to, TTC Customer Service Centre, management, TTC employees, members of the public, and external stakeholders.

Conducts Intake Interviews with Complainants to obtain all relevant information and documentation.

Uses a variety of communication skills including different strategies to effectively communicate with persons of diverse abilities and backgrounds who may be distressed as a result of an alleged incident (e.g., trauma-informed approach).

Recommends appropriate disposition of complaints according to an objective, impartial and evidence-based analysis of the issues.

Prepares clear and cogent correspondence and documentation, communicating the substance of the complaint, identified issues and rationale for the assessment and disposition of the complaint.

Conducts thorough and objective investigations of complaints with a focus on fact-finding, procedural fairness, timeliness and attention to detail.

Writes detailed, high quality investigation reports which include a clear review of the facts and evidence of the case.

Utilizes an objective and well-reasoned assessment of the evidence and credibility analysis of the parties in order to make factual findings and provide a detailed analysis on whether the factual findings amount to a breach of the applicable TTC policies, procedures or legislation.

Conducts research including identifying applicable legislation, case law, regulations, TTC policies or procedures and making focused inquiries to identify opportunities for potential resolution or to make recommendations on the disposition of complaints.

Identifies cases for potential early or alternative dispute resolution (ADR) methods and facilitates same, using a variety of effective conflict resolution strategies.

Participate in the preparation and delivery of education/training sessions regarding the FISCC Office complaints process and other related topics.

Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

Candidate will be required to participate in the TTC’s Customer Service Ambassador Program.

What Skills Do You Bring?

Demonstrate specialized expertise and knowledge in the assigned field

Understand and apply relevant laws and regulations

Manage conflict

Create and deliver presentations in various formats

Gather information and conduct research

Use office technology, software and applications

Apply analytical skills

Communicate in a variety of mediums

What Qualifications Do You Bring?

Completion of a diploma program or post-secondary degree in a field related to one or more of the following: Diversity and Human Rights, Labour Relations, Psychology, Social Work, Sociology, Social Justice, Criminology, Public Administration, Law or a related field, combined with demonstrated extensive directly related work experience in conducting workplace investigations and conflict resolution (preferably in a unionized environment).

Thorough knowledge of the Ontario Human Rights Code, the Anti-Racism Act, the Occupational Health and Safety Act, the Mental Health Act, the Provincial Offences Act, the Liquor License Act, Trespass to Property Act, TTC By-law #1, the Human Rights Tribunal of Ontario’s procedures, , the AODA and other relevant federal, provincial and municipal legislation combined with a good knowledge of equity principles and jurisprudence related to human rights, diversity and inclusion issues;

Knowledge of and familiarity with the history of and barriers faced by racialized, Indigenous and Black communities due to racism and anti-Black racism issues of equity and systemic change;

Extensive/effective interviewing, investigative fact-finding and research skills, investigation report writing and presentation skills;

Recent (within the past 5 years), experience conducting workplace conduct and human rights investigations within a unionized environment; as well as thorough knowledge of, and experience in, alternative dispute resolution (conciliation/mediation/negotiation) techniques;

Demonstrated experience preparing high quality detailed investigation reports and applying relevant policies and legislation;

Proficient in the use of a personal computer and related software applications relevant to the work (i.e. Word, Excel, PowerPoint, etc.);

Excellent judgement and objectivity supported by strong analytical, problem solving skills and case management skills;

Strong relationship/interpersonal skills and ability to gain credibility at all management levels to impact and influence decisions and affect actions;

Excellent organizational, administrative and time management skills;

Strong communication skills (both verbal and written) and interpersonal skills, including the ability to deal with issues of a sensitive and confidential nature; Ability to work under high stress and pressure, and handle highly sensitive and confrontational issues and emotionally charged clients;

Demonstrated ability to work independently and in a team environment;

Demonstrated commitment to customer service and quality principles in service delivery and application of procedural fairness;

Must have or rapidly acquire a comprehensive knowledge of Orders related to the Ontario Human Rights Code including disability accommodation and accessibility requirements pertaining to customers and employees.

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.

One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Please see TTC website for full job posting.