Operations Coordinator (9170)
Job Type
Full Time
April 8, 2024 1:47PM
Toronto, Ontario
The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."


About the job


Requisition ID: 9170

Number of Vacancies: 1

Department: Light Rail Transit Operations Department (20000060) - Light Rail Transit Operations-Department (30000397)

Salary Information: $101,719.80 - $127,218.00

Pay Scale Group: 10SA

Employment Type: Temporary up to December 31, 2034.

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day

Posted On: April 5, 2024

Last Day to Apply: April 18, 2024

Reports to: Manager, Business and Performance

Career Opportunity

The Light Rail Transit Operations Department has an exciting temporary (to December 31, 2034) opportunity for an Operations Coordinator.

What You Will Do

The Operations Coordinator is responsible for various multidisciplinary projects, assignments and new initiatives. The incumbent has frequent involvement with various internal groups as well as public and political stakeholders. The Operations Coordinator utilizes exceptional project management skills and well-developed organizational abilities in order to ensure the Group’s goals and TTC expectations are realized. The incumbent is responsible for planning, directing, and coordinating various projects/programs and ensuring consistency with departmental goals and objectives. Additionally, the incumbent is responsible for developing, implementing and evaluating the effectiveness of Departmental/Group processes and procedures, continual improvement programs, and emergency preparedness and continuity of operations plans. This position is also responsible for coordinating curriculum development which includes identifying training needs, reviewing and/or developing training plans and strategies, conducting training needs assessments, and identifying the need for and/or leading the development of training programs. Candidate will be required to participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

  • Apply analytical skills
  • Communicate in a variety of mediums
  • Create, document, and manage information and records
  • Engage in organizational development
  • Plan and organize activities / projects to meet section and organizational goals
  • Understand and apply administrative policies, processes, and procedures

What Qualifications Do You Bring?

  • Completion of a post-secondary college diploma or university degree in a related discipline (Engineering, Science, Business Administration) or combination of education, training and experience deemed equivalent.
  • Possession of a valid, non-probationary, Province of Ontario class “G” driver’s license to commute to TTC sites and meetings not accessible by transit.
  • Extensive knowledge of business administration and HR concepts and practices combined with knowledge of relevant policies, procedures and rules.
  • Extensive knowledge of transit operations and experience managing complex, multi-stakeholder projects.
  • Extensive knowledge of traffic and transit operations, particularly light rail systems operated in semi-exclusive or exclusive right-of-ways.
  • Must have experience with or ability to quickly understand and interpret contractual documents (e.g. Operating & Maintenance Agreements, Project Agreements etc.) and technical documentation (e.g. system designs, operational signage, etc)
  • Strong knowledge of research methods and techniques combined with an aptitude for developing project plans, proposals and action plans.
  • Knowledge of emergency preparedness and continuity of operations planning.
  • Must have or quickly acquire a comprehensive knowledge of transit operations (i.e. organizational structure, operating rules, procedures, policies, etc.).
  • May be required to successfully complete in-house training programs pertinent to workplace safety or other technical training course as defined by management.
  • Must be safety trained and tested on a regular basis.
  • Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA) and TTC’s policies.

What We Offer

  • Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
  • One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
  • A comprehensive package that covers health, dental, vision and more.
  • Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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