Senior Investigator (8189)
Job Type
Full Time
April 3, 2024 3:53PM
Toronto, Ontario
The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."


About the job


Requisition ID: 8189

Number of Vacancies: 3

Department: Human Rights & Investigations (20000019) - Human Rights (30000048)

Salary Information: $101,719.80 - $127,218.00

Pay Scale Group: 10SA

Employment Type: Temporary October 2025

Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day

Posted On: March 21, 2024

Last Day to Apply: April 30, 2024

Reports to: Manager (Acting), FISCC Office

Career Opportunity

Reporting to the Manager – Fare Inspector and Special Constable Complaints (FISCC) Office, as Senior Investigator you will conduct impartial and unbiased investigations into complaints (including complex and serious complaints), of misconduct by members of the Special Constables Services and Revenue Protection (SCSRP) departments (including TTC Fare Inspectors and Special Constables). This may involve alleged contraventions and/or violations of TTC and/or SCSRP policies, procedures, standards and related legislation. The Senior Investigator reviews, investigates, analyzes and drafts investigation reports dealing with various individual and systemic issues, and ensures investigations are conducted in a fair and thorough manner.

What You Will Do

  • Leads, reviews, investigates, analyses and resolves complaints (including complex and serious complaints) involving the conduct and/or services of SCSRP, including but not limited to, allegations of harassment, discrimination and violence, unnecessary use of force, misuse of arrest authority and other alleged forms of misconduct in contravention and/or violation of TTC’s policies and/or SCSRP departmental policies, in a timely, thorough, impartial, and fair manner in accordance with investigation regulations, rules, policies and best practice.
  • Reviews and assesses complaints (including serious complaints) involving the conduct of members of SCSRP from various sources, including but limited to, TTC Customer Service Centre, management, members of the public, and external stakeholders.
  • Conducts Intake Interviews with Complainants to obtain all relevant information and documentation.
  • Uses a variety of communication skills including different strategies to effectively communicate with persons of diverse abilities and backgrounds who may be distressed as a result of an alleged incident (e.g., trauma-informed approach).
  • Recommends appropriate disposition of complaints according to an objective, impartial and evidence-based analysis of the issues.
  • Prepares clear and cogent correspondence and documentation, communicating the substance of the complaint, identified issues and rationale for the assessment and disposition of the complaint.
  • Conducts thorough and objective investigations of complaints with a focus on fact-finding, procedural fairness, timeliness and attention to detail.
  • Writes detailed, high quality investigation reports which include a clear review of the facts and evidence of the case.
  • Utilizes an objective and well-reasoned assessment of the evidence and credibility analysis of the parties in order to make factual findings and provide a detailed analysis on whether the factual findings amount to a breach of the applicable TTC policies, procedures or legislation.
  • Communicates the results of the investigation to the parties, including providing a written summary of findings.
  • Conducts research including identifying applicable legislation, case law, regulations, TTC policies or procedures and making focused inquiries to identify opportunities for potential resolution or to make recommendations on the disposition of complaints.
  • Identifies cases for potential early or alternative dispute resolution (ADR) methods and facilitates same, using a variety of effective conflict resolution strategies.
  • Act as Manager in the absence of the FISCC Manager.
  • May provide support and mentorship for FISCC Investigators.
  • Testifies and gives evidence regarding investigations in legal procedures, including arbitration, Ontario Human Rights Tribunal hearings, criminal and/or civil litigation.
  • Ensures compliance to contractual and legislative policies, procedures, and standards related to workplace investigations, including but not limited to, the Ontario Human Rights Code, the Anti-Racism Act, the TTC’s Special Constable Agreement with the Toronto Police Services Board, and the Occupational Health and Safety Act.
  • Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

What Skills Do You Bring?

Apply analytical skills

Demonstrate specialized expertise and knowledge in the assigned field

Create and deliver presentations in various formats

Gather information and conduct research

Manage conflict

Use office technology, software and applications

Understand and apply relevant laws and regulations

Communicate in a variety of mediums

What Qualifications Do You Bring?

  • Completion of a diploma program or post-secondary degree in a field related to one or more of the following: Law, Diversity and Human Rights, Labour Relations, Social Work, Sociology, Social Justice, Criminology, Public Administration, or a related field, combined with demonstrated extensive directly related work experience in conducting workplace investigations and conflict resolution, preferably in a unionized environment
  • Thorough knowledge of the Ontario Human Rights Code, the Anti-Racism Act, the Occupational Health and Safety Act, the Mental Health Act, the Provincial Offences Act, the Liquor License Act, Trespass to Property Act, TTC By-law #1, the Human Rights Tribunal of Ontario’s procedures, , the AODA and other relevant federal, provincial and municipal legislation combined with a good knowledge of equity principles and jurisprudence related to human rights, diversity and inclusion issues;
  • Knowledge of and familiarity with the history of and barriers faced by racialized, Indigenous and Black communities due to racism and anti-Black racism issues of equity and systemic change;
  • Extensive/effective interviewing, investigative fact-finding and research skills, investigation report writing and presentation skills;
  • Recent (within the past 5 years), experience conducting workplace conduct and human rights investigations within a unionized environment; as well as thorough knowledge of, and experience in, alternative dispute resolution (conciliation/mediation/negotiation) techniques;
  • Demonstrated experience preparing high quality detailed investigation reports and applying relevant policies and legislation;
  • Proficient in the use of a personal computer and related software applications relevant to the work (i.e. Word, Excel, PowerPoint, etc.);
  • Excellent judgement and objectivity supported by strong analytical, problem solving skills and case management skills;
  • Strong relationship/interpersonal skills and ability to gain credibility at all management levels to impact and influence decisions and affect actions;
  • Excellent organizational, administrative and time management skills;
  • Strong communication skills (both verbal and written) and interpersonal skills, including the ability to deal with issues of a sensitive and confidential nature; Ability to work under high stress and pressure, and handle highly sensitive and confrontational issues and emotionally charged clients;
  • Demonstrated ability to work independently and in a team environment;
  • Demonstrated commitment to customer service and quality principles in service delivery and application of procedural fairness;
  • Must have or rapidly acquire a comprehensive knowledge of Orders related to the Ontario Human Rights Code including disability accommodation and accessibility requirements pertaining to customers and employees.
  • Well- developed organizational skills
  • Experience in human rights
  • Alternative Dispute Resolution (i.e. mediation) training

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially. We thank all applicants for their interest but advise only those selected for an interview will be contacted. See TTC Website for full job posting.

To proceed, you must be logged in.

Forgot password?
Don't have an account? Click Sign Up to get started.
Sign Up