Business Management - Policy & Training Consultants (8412)
Job Type
Full Time
March 25, 2024 5:15PM
Toronto, Ontario
The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."


About the job


Requisition ID: 8412

Number of Vacancies: 2

Department: Business Management & Performance (20001216) - Business Support (30000526)

Salary Information: $101,719.80 - $127,218.00

Pay Scale Group: 10SA

Employment Type: Regular

Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day

Posted On: March 23, 2024

Last Day to Apply: April 7, 2024

Reports to: Head, Business Management and Performance

Career Opportunities

We have two opportunities in our Business Management & Performance section within Finance. One role will focus on Policy & Development and the second will focus on Training & Development.

What you will be doing

Policy Development Focus:

The Consultant will be responsible for developing, facilitating and/or supporting initiatives that mature and bring consistency to the Finance Corporate Services Group (CSG) business management and planning practices. They will be work closely in collaboration with the Manager to drive the development and/or revision of CSG policies, with a focus on budgeting and financial control policies. The incumbent will work closely in collaboration with the Manager to develop and implement a multi-year business planning process framework to link and integrate corporate planning, business planning, and financial planning & budgeting. In addition, works with management to facilitate and implement effective and consistent business planning processes, including guidance for developing key deliverables and components. The consultant will lead and/or support the development, documentation and dissemination of corporate business management process, procedures, controls and standards including but not limited to financial management including business case standards, procurement, commercial management, information technology etc.

Training & Development Focus:

The Consultant will help establish processes, procedures, and templates, as well as provide corporate business training to Corporate Services and other Business Partners across the organization as required. The incumbent will require an excellent understanding of existing services, strategies, plans, objectives, KPIs and targets, in order to develop and implement leading practices that deliver the highest level of performance, quality and customer service. Supports management with numerous transformational programs by developing and delivering related corporate training to ensure change management. In addition the position will be responsible for developing relevant business training materials for senior management and staff to mature business management and acumen across the TTC to maximize financial and organizational performance & efficiency. This would include understanding internal needs, facilitating training sessions and workshops as appropriate, and soliciting feedback from end users to support continuous improvement The incumbent will also develop and/or support the development of effective communication strategies and tactics to support the execution of related training plans

Both Consultant positions must Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

What Qualifications Do You Bring?

  • Your post-secondary college diploma or university degree in a relevant discipline (e.g. business administration, finance, public administration, etc.), along with related experience, or a combination of education, training and experience deemed to be equivalent.
  • Experience in developing and implementing business management and planning policies, procedures, processes, and tools based on leading practices
  • Experience in strategic and business planning support and evaluation; financial planning, budgeting, analysis & management; performance measurement, in a large public or private sector organization
  • Experience in developing and delivering corporate training and development programs related to business management policies, procedures and processes to maximize financial and organizational performance & efficiency at a corporate or enterprise level
  • Experience with providing business, financial and technical guidance to stakeholders and staff at various levels
  • Experience in analyzing, interpreting and summarizing information, and preparing comprehensive reports, for the purpose of supporting decision-making regarding financial, budgetary, policy and/or service issues.
  • Experience with enterprise-wide financial, human resources and budgeting systems, preferably SAP
  • Participate in the TTC’s Customer Service Ambassador Program
  • Knowledge of industry best practices and regulations related to business management
  • Good understanding of governance and accountability frameworks, principles, and application, preferably in a large public sector organization
  • Strong research, analytical and conceptual thinking skills, with the capacity to understand complex financial, service, operating, and policy issues, as well as program interrelationships and the potential impacts and outcomes of policy actions; the ability to conceptualize and develop options and recommendations
  • Must exercise excellent problem solving and analytical abilities in order to assess, analyze and effectively interpret large quantities of data and information from a variety of sources to support strategic & business planning, corporate controls & policies, and business decision-making
  • Excellent written and verbal communication skills, including writing reports and delivering presentations with complex technical information to senior leadership teams
  • Excellent knowledge in MS Word, PowerPoint and Microsoft Excel (including Macros, Pivot Tables, Lookup Functions and Data Analysis Functions) and other computerized applications related to financial planning, budgeting, accounting, costing and cost control
  • Ability to develop effective relationships both internally and externally, including staff at all levels, senior leaders, other levels of government, and external/peer organizations
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.


Apply analytical skills

Demonstrate appropriate and effective interpersonal communications through various media

Create and deliver presentations in various formats

Develop/document policies and procedures

Gather information and conduct research

Plan and organize activities / projects to meet section and organizational goals

Train and instruct individuals and / or groups

Understand and apply administrative policies, processes, and procedures

Use office technology, software and applications

What We Offer

  • Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
  • A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
  • One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
  • A comprehensive package that covers health, dental, vision and more.
  • Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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