About the job

JOB INFORMATION

Requisition ID: 9960

Number of Vacancies: 1

Department: Marketing and Customer Experience (20000003) - Customer Communications (30000002)

Salary Information: $83,192.20 - $104,013.00

Pay Scale Group: 8SA

Employment Type: Regular

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day

Posted On: September 9, 2024

Last Day to Apply: September 23, 2024

Reports to: Director Customer Experience

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

Career Opportunity

Looking for a new and exciting job opportunity? We are looking for a Customer Communications Specialist to join our team!

What You Will Do

Reporting to the Director - Customer Experience, as a Customer Communications Specialist, you will assume a key role in the development and implementation of proactive and effective integrated communications strategies in support of major TTC initiatives, strategic priorities, activities and objectives. You will provide strategic communications advice, planning and program execution to support the Executive with the management of various communications programs, projects and activities including; external communications, advertising, intellectual property management and customer behaviour change outreach strategies. Moreover, you will work with and provide overall support and guidance to both the Customer Communications and Corporate Communications teams to ensure effective implementation of communications strategies. You will also evaluate the effectiveness of the TTC’s communications programs, and makes recommendations for improvements based on the measured objectives.

You will be assuming a key role in the development and implementation of proactive and effective integrated communications strategies in support of major TTC initiatives, strategic priorities, activities and objectives; and providing strategic communications advice, planning and program execution to support various communications programs, projects and activities including external communications, advertising, intellectual property management and customer behaviour change outreach strategies.

Moreover, as a Customer Communications Specialist, you will work with and provide overall support and guidance to both the Customer Communications and Corporate Communications teams to ensure effective implementation of communications strategies; measure the effectiveness of the TTC’s communications programs, and make recommendations for improvements based on the measured objectives. As a Customer Communications Specialist, you may be required to work outside of normal working hours to attend public events or meetings.

As a TTC employee, you will be responsible for promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. You will help to build an inclusive and accessible work and service environment for all employees and customers and ensure the needs of employees and customers are accommodated in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. You will also be participating in the TTC Customer Service Program.

What Skills Do You Bring?

Plan and organize activities / projects to meet section and organizational goals

Communicate in a variety of mediums

Use office technology, software and applications

Apply analytical skills

Demonstrate knowledge of the industry and / or sector

Create and deliver presentations in various formats

Demonstrate appropriate and effective interpersonal communications through various media

What Qualifications Do You Bring?

• Completion of a post-secondary degree/diploma in Communications, Public Relations or related field, or the equivalent in relevant work experience, combined with directly related corporate and/or government experience in strategic communications, or a combination of education, training and experience deemed to be equivalent.
• Comprehensive understanding of the role of communication principles and practice within an organization
• Excellent knowledge of the communications field including strategic communications planning, behaviour change communications/social marketing and other forms of communications vehicles such as printed materials, social media, video, film, and video
• Exceptional research, writing, editing and presentation skills; sound judgement, sensitivity and discretion; strong communication, interpersonal and facilitation skills, and the ability to establish effective work relationships with internal and external stakeholders and colleagues
• Excellent planning and organizational skills to manage multiple projects and priorities in a timely manner and adapt to changing situations;
• Strategic/creative thinking, political sensitivity and the ability to co-ordinate the efforts of others to accomplish objectives
• Well-developed technical skills in Microsoft Office products, combined with applied knowledge of publication/production/ presentation software and new technologies, and digital and social media communications
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What we offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.