Description

About the job

JOB INFORMATION

Requisition ID: 9681

Number of Vacancies: 1

Department: Safety And Environment (20000013) - Business Continuity & Resilience (30000533)

Salary Information: $91,618.80 - $114,532.60

Pay Scale Group: 9SA

Employment Type: Regular

Weekly Hours: 35, Off Days: Saturday, Sunday Shift: Day

Posted On: June 17, 2024

Last Day to Apply: July 1, 2024

Reports to: Director, Business Continuity and Resilience

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

Career Opportunity

A great opportunity within the Safety and Environment Department.

What You Will Do

Reporting to the Manager, Business Continuity & Resilience, this position is responsible for performing various duties related to developing, maintaining, and the continuous improvement of the TTC’s corporate business continuity and resilience program. Provides support on Business Continuity & Resilience projects, such as establishing a web presence for the team, education and awareness efforts, and the administration of the business continuity software solution. The incumbent will provide assistance and support to Groups and Departments in the development and completion of business impact analysis, business continuity plans, exercises, and dependency analysis. The incumbent will support the integration of business continuity activities with related disciplines such as emergency management, fire safety, enterprise risk management, and health, safety and environment, to enhance operational resilience across the TTC.

As an observing member of the Resilience Steering Committee, the incumbent provides necessary advice and support to the committee to enable effective functioning. You will work closely with the Manager, Business Continuity & Resilience to develop, implement, and continuously improve the business continuity program for the TTC, in alignment with the City of Toronto’s guidelines, industry standards, best practices, and legal and regulatory requirements.

You will provide expertise, support, and guidance in the development, maintenance, and completion of business impact analysis, business continuity plans, exercises and associated recovery strategies; contribute to the development, maintenance, and implementation of the business continuity program and its associated policies, processes, activities and initiatives; collaborate with key stakeholders to understand the TTC’s risks, resilience challenges and current capabilities, in alignment with the TTC’s priorities, enterprise risk management processes and framework, and risk appetite. You will conduct research on best practice, industry trends, and providing advice on issues as they arise; provide guidance and subject matter expertise to the organization in the development, implementation, maintenance and periodic testing of resilience strategies, business continuity plans, and facilitating integration of efforts and management of interdependencies at the corporate level; develop and conduct training and refresher sessions on business continuity program, policies, processes, protocols, systems, plans, and dependencies, in collaboration with internal and external stakeholders;

You collect data and contribute to the development of reports for the Resilience Steering Committee, and Senior Management by providing necessary information, reports and/or documents; provide input on the development of emergency protocols, processes, activities, planning and preparedness, as it relates to business continuity and enterprise resilience; develop job aids, self-audit tools, and training and guidance materials; lead the development of awareness and education communications material for internal and external audiences. In addition to the above, you will demonstrate behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies an perform other duties as assigned.

Skills

Apply analytical skills

Communicate in a variety of mediums

Counsel, advise, and coach in the relevant discipline

Create and deliver presentations in various formats

Demonstrate appropriate and effective interpersonal communications through various media

Demonstrate specialized expertise and knowledge in the assigned field

Use office technology, software and applications

What Qualifications Do You Bring?

• Completion of a university degree or college diploma in a relevant discipline (Emergency Management, Public Administration, Computer Science, etc.) or a combination of education, training and experience deemed to be equivalent.
• Relevant experience, in a complex, multi-stakeholder environment.
• Demonstrated knowledge of business continuity standards such as ISO 23001 and the CSA Z1600;
• Experience in business continuity program development and management, including conducting and maintaining business impact analysis, and development, implementation and management of business continuity policies, processes, plans, and recovery and resilience strategies;
• Good knowledge of related disciplines such as enterprise risk management, emergency management, and health, safety and environment;
• Demonstrated research and analytical skills, critical thinking and judgement;
• Good knowledge of project management principles, concepts and practices and the ability to carry out and coordinate projects both independently and as a team;
• Good communication and interpersonal skills with the ability to negotiate, influence, resolve conflict, and problem solve;
• Proven capability to lead and carry out programs and projects;
• Strong customer service excellence with demonstrated ability to establish effective working relationships with all stakeholders, employees, divisions, outside agencies, within a large and complex environment;
• Self-motivated with ability to accomplish tasks with limited supervision;
• Good organizational and administrative skills;
• Proficiency in the use of a personal computer and software applications, including presentations, databases, spreadsheets, word processing and any business continuity digital platform;
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
• Relevant certifications such as Associate Business Continuity Professional (ABCP) or Certificate of the Business Continuity Institute (CBCI) are an asset.
• Previous experience with business continuity management software solutions, Microsoft Power BI or programming is an asset

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.