Description

Company Overview

One Toronto Gaming is a Partnership formed by Great Canadian Gaming Corporation (TSX:GC) ("Great Canadian") and Brookfield Business Partners L.P. (NYSE:BBU)(TSX:BBU.UN) ("Brookfield Business Partners") (together the “corporate Partners”) to operate certain gaming facilities in the Greater Toronto Area (the "GTA Bundle").

The GTA Bundle is the largest award by the OLG as part of the modernization of its casino operations. In 2016, its three former facilities, OLG Slots at Woodbine, OLG Slots at Ajax Downs and Great Blue Heron Casino generated gross gaming revenue of over $1 billion. These facilities now have a combination of over 5,400 slot machines and e-games, 160 live table games and employ more than 2,700+ team members.

The Partnership brings considerable gaming, urban redevelopment and hospitality expertise to the operations and is strategically repositioning the GTA Bundle. This development (subject to ongoing approvals) and modernization will include integrated property expansions that will enhance the gaming offerings to service the GTA market. It will also include leading world-class amenities consisting of state- of-the-art conference facilities, hotels, resorts and premier entertainment venues.

Key Accountabilities:

• Provides exceptional customer service to guests in an upbeat, positive and professional manner;

• Demonstrates thorough knowledge of all food and beverage items available;

• Restocks, cleans and organizes all related work equipment and areas;

• Processes all cash and credit card transactions utilizing the P.O.S. system;

• Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift;

• Clears dishes, empties and cleans tables properly;

• Ensures all tables and chairs are setup and organized in the section;

• Assists other co-workers as need and/or as requested;

• Understands and follows opening and closing server duties;

Position Description

• Complies with all alcohol related house policies, practices and Smart Serve guidelines;

• Monitors and communicates all beverage alcohol activities at break and shift end;

• Regular cleaning and sanitization of tables, refrigerators, side stands and other equipment in the work area;

• Performs preventive maintenance and cleaning of food and beverage equipment as required;

• Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role;

• Ensures compliance with licensing laws, health and safety and other statutory regulations;

• Performs other duties as assigned.

Education and Qualification Requirements:

• High School Diploma or equivalent working experience;

• Minimum one (1) year of serving experience in a high-volume establishment;

• Valid Smart Serve Certificate required;

• Previous cash handling experience required;

• Previous P.O.S system experience an asset;

• Excellent interpersonal, teamwork, customer service and communication skills;

• Maintain a positive working relationship with fellow employees and management as part of a team

• Ability to multi-task and work under pressure in a fast-paced environment;

• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming 

Commission of Ontario.

• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;

• This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including some evening and weekend work. 

Special Working Conditions

Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in our Corporate Ethics and Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy.

Position Description

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements

• Every team member must comply with all requirements of the Corporate Ethics and Conduct Manual and with all other corporate policies communicated to the employee;

• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible;

• Adhering to all company and regulatory policies as they relate to functions of the position. 

Licensing and Certification Requirements:

Permanent employment is dependent upon the authorization and continued approval of Provincial regulatory bodies. New team members will complete an application and will begin work after regulatory approval is received. Existing team members will reapply as necessary, and continuing work will be dependent upon successful renewal.

For positions that require additional certification, the appropriate level of certification must be maintained.